Question 1

CAN I CORRECT MY ORDER OR ADDRESS AFTER ENTERING IT?

Accepted Answer

Have you changed your mind, or have you written the wrong address? No problem, it happens to everyone.
You have 15 minutes to change your order by clicking the “change order” button at the bottom of the order page.
Remember that you can only change your order once.

Question 2

I AM A COMPANY. CAN I CUSTOMISE MY 24BOTTLES?

Accepted Answer

Do you want to customise 24Bottles with your company’s logo, or your employees’ names?
Are you representing a company that would like to buy 24Bottles for business colleagues, an event or as a company gift to your customers?
If you want to place an order, please fill out the form on the Corporate Gifts page. To receive a prompt response, please make sure that you have completed the contact form.

Question 3

I AM A CUSTOMER. CAN I PERSONALISE MY 24BOTTLES?

Accepted Answer

Yes, some of our bottles can be personalised with up to 14 alphanumeric characters (including spaces). Please note that we cannot include punctuation and symbols in the customization.
No more paint will be added: your letters will be laser engraved on the bottle of your choice.
24Bottles dissociates itself from all forms of racism, xenophobia, sexism and religious intolerance.
Therefore, we refuse to produce a text that violates our ethical standards.
The cost of the service is 6 Euro for each bottle.
N.B. Our general warranty covers customized bottles, but they are not returnable or refundable. Personalized bottles are a permanent sale.

Question 4

I HAVE PLACED AN ORDER BUT HAVE NOT RECEIVED ANY CONFIRMATION EMAILS. WHAT DOES THIS MEAN?

Accepted Answer

The order confirmation is sent immediately. We kindly remind you to:
Check your spam folder if your confirmation email has been classified as spam.
Check that you have entered your correct email address in your order.
If after 24 hours you have not received anything, please contact us at support@24bottles.zendesk.com

Question 5

MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?

Accepted Answer

Should an item be missing from your delivery, please contact us using the contact form and we will do everything we can to sort things out within the shortest possible delay. You will be provided with new products or a refund.
N.B. Please specify your order number.

Question 6

I RECEIVED THE WRONG PRODUCT. WHAT SHOULD I DO?

Accepted Answer

If you receive a delivery that contains items that are damaged or included by mistake, a wrong model or product, please contact us using the form provided and we will do everything we can to find a solution for you.
N.B. Please specify the order number and the email used for the purchase.

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