How long does delivery take?
Delivery time varies depending on the product, supplier, partner warehouse and your location. Each product has an estimated dispatch time displayed on the product page.
What if I am not home when my package arrives?
Their shipping partner will leave a notice at your home detailing an alternative delivery arrangement. However, they may charge you for storage fees and associated shipping costs.
My items haven’t arrived yet. What can I do?
Please check the estimated dispatch time of each item on your order confirmation email. As soon as your order has been dispatched they will send you a shipping confirmation email.
What does ‘Free Shipping’ mean for me?
Free shipping is available on selected products to selected areas. To see if you qualify for free shipping simply type your postcode into the field on the product page or at checkout.
What is the return notice period?
April & Oak provides its customers with a 30 days notice period for returns.
How long does it take for me to receive a store credit or refund?
After the approval of your return, April & Oak will grant you a replacement, store credit or a refund within 30 days from the date we receive the returned item(s).
Do you offer a warranty on your product(s)?
Products are typically guaranteed by suppliers with a warranty of at least 12 months, otherwise April & Oak provides its own guarantee. Please keep receipt of your purchase for warranty claims.