What is the payment method?
B Free Intimate Apparel accepts PayPal, VISA, MasterCard, AmericanExpress, Afterpay, and ZipPay.
Where are you located?
B Free Intimate Apparel is located at 3 Russell St, Hawthorn East, Melbourne, Victoria 3123 Australia.
How do I apply my discount code?
To apply your discount code, you need to enter it during the checkout process. Add your selected items to cart, then proceed to checkout. You should see the voucher code section on the first page of the checkout process. Enter the code in the “voucher code” section and you should see your discount applied with the total price reduced.
How long does delivery take?
For Standard shipping, we ship via the Australia Post regular service with full tracking. For Express shipping, we ship via the Australia Post express service with full tracking.
Express orders are despatched same business day* for orders placed before 2 pm. All standard orders are despatched within 2 business days*. Orders are despatched from our warehouse in Hawthorn East (3123), Victoria. For an estimate on delivery time from Australia Post please visit the following postage calculator and type in 3123 in the “From” postcode field, and your postcode in the “To” postcode field.
I have received my item and it is damaged. What do I do?
If your order has been damaged, please contact us as soon as possible on 03 9882 0471. If warranted, we will refund you up to the purchase price of the damaged goods. We may ask for the return of the goods before the refund is approved.
Where are your items made?
Their entire range is designed and wear trialled at their workshop in Melbourne. Products are made in reputable factories in China, which are regularly checked personally by their team to ensure they are meeting safety rules and workplace standards.
Are you open on public holidays?
B Free Intimate Apparel offices and Hawthorn East flagship store are generally closed on public holidays. In this case, orders are despatched the next day.