What is the payment method?
Boden accepts MasterCard, VISA, and Paypal.
Where do you deliver?
We deliver worldwide.
What if I’m not in when you make a delivery?
Don’t worry. The nice man or woman who delivers your order will leave a card saying they’ve called, but no one was at home. There’ll be instructions on how to arrange a more convenient delivery day.
What;s your returns policy?
For purchases made through Boden they operate a no quibble returns policy and if you return an item within 3 months of receipt (although this is reduced to 7 days on sale goods), they’ll give you back the amount you paid for the item, no questions asked. Sorry, but they’re unable to offer an exchange service in Australia.
How long does it take to process my returns?
Boden are pleased to say they process your returns in Australia, rather than waiting for them to get back to the UK. They try to process them as quickly as possible, but it can take up to 14 days when they’re very busy.
I want to cancel my order. What do I do?
If you have placed an order but then wish to change or cancel it, please contact them as soon as you can, as orders move rapidly through to our warehouse. They will try their best to make any changes but they cannot guarantee that they will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. You will find more information about this in their Help Centre. They operate No Quibbles Returns policy.
