Question 1

What is the payment method?

Accepted Answer

boohooMAN accepts MasterCard, VISA, American Express, Maestro, Electron, PayPal, Apple Pay, and Klarna.

Question 2

Why is my order late?

Accepted Answer

If it’s before your advised delivery date and you’ve had your dispatch email, then it’s on its way. Your delivery date has to have passed for them to be able to investigate where your order is. On some occasions, they do come up against a bump in the road but they will do whatever they can to help you locate your order. Don’t hesitate to contact them by going to the ‘Contact Us’ tab on this page. Make sure you have your order number at the ready so they can help solve the issue as quickly as possible.

Question 3

I received a Missing item from my order?

Accepted Answer

Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the ‘Contact Us’ tab on this page and they’ll sort it for you.

Question 4

Can I cancel or edit my order?

Accepted Answer

boohooMAN know you want your order fast, so once you click that ‘place order’ button their warehouse team are on it within seconds. Unfortunately, this means they are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

Question 5

What is the returns policy?

Accepted Answer

Items must be returned within 45 days of receipt.
Items must be unworn and unwashed.
Pierced jewellery cannot be returned for health and hygiene reasons.
Beauty products, fashion masks and accessories cannot be returned for hygiene reasons.
Shoes must be tried on indoors.
Items must have all tags attached.
You must obtain proof of postage just in case your order is lost on its way back to boohooMAN.

Question 6

Do you refund the delivery charge?

Accepted Answer

They’ll refund your delivery charge if you return all of the items from the order and cancel your contract with them within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. They don’t refund the delivery charge for those countries listed outside of the EEA.

Question 7

Can I exchange instead of a refund?

Accepted Answer

Unfortunately, they don’t offer exchanges. Simply return your item(s) and reorder a replacement. Your refund will be processed once they’ve received your unwanted items.

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