Question 1

What is the payment method?

Accepted Answer

BRAS N THINGS accepts Mastercard, VISA, American Express, Humm, Openpay, Afterpay, Zippay, Gift card and E-Gift card.

Question 2

How can I track my online order?

Accepted Answer

Once an online order has been placed, you will receive a tracking number via email when your order has left their warehouse. For all Australian orders, these will be sent via Startrack and can be tracked online
Please be aware that for personalised orders, you will receive your tracking information at the point that the parcel is shipped to our third-party embroiderer, rather than when the order is shipped to you for delivery. The status of the tracking will remain at “Ready for pick up” until the order has been personalised and sent back to our warehouse. For personalised orders, please allow an extra 3-4 business days from when you receive the tracking number before this will activate a tracking update online.

Question 3

Can I cancel an item off my order?

Accepted Answer

Unfortunately, as BRAS N THINGS online system is completely automatic, they do not have an option to make any amendments or changes to an order once payment has been confirmed. The order would need to be received, and the item(s) returned to a BRAS N THINGS store or posted back to their Distribution Centre in Sydney. *Shipping fees apply.

Question 4

How will I be refunded for my return?

Accepted Answer

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card *please ensure you have your original confirmation email with you if returning into the store. If your order was placed using aBRAS N THINGS Gift Card the refund amount will be put onto a new BRAS N THINGS Gift Card with 3-year validity.
Shipping fees are only refundable on faulty or damaged products only. They will refund up to $9.50 in delivery fees.

Question 5

What happens if my order is lost in transit?

Accepted Answer

If your order appears to be lost in transit or is taking an unusual amount of time to be delivered, please contact their Customer Care Team who will be able to assist in getting this issue resolved.
Please provide the full name your order was placed under, along with your order number and tracking number for our team to be able to assist you efficiently.

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