Question 1

What is the payment method?

Accepted Answer

Bright Star Kids accepts MasterCard, VISA, American Express, PayPal, and Afterpay.

Question 2

I’ve got a gift voucher. How do I use it?

Accepted Answer

In the Shopping Cart, you’ll see a section for you to enter your Gift Voucher. Simply enter in the code and press submit. You’ll see your gift voucher get deducted from the total owing. If you don’t owe any extra payment then you can simply submit your order without the need for any additional payment.

Question 3

What do I do if my order hasn’t arrived in your estimated timescale?

Accepted Answer

If you can have a little more patience for another 5 business days and if they haven’t arrived by then, please email or call them.
If your order has tracking and you are concerned about any status updates (such as a delay, or a delivery that you haven’t received), please contact Australia Post or on their website here and they may be able to provide more information on your delivery.
If, after doing this, you have any trouble receiving your parcel please let them know and they’d be happy to help.

Question 4

If I’m not home what will happen to my order?

Accepted Answer

For most Label orders, these will be sent in a small envelope that will fit into most mailboxes.
If you’ve placed an order for larger items, such as School Bags or Wall Art, and you weren’t home when the courier tried to deliver it, then you should find a calling card in your letterbox, which will let you know where you can collect it from. If you requested to have your order left at your home without a signature being required (sometimes known as Safe Drop), unfortunately, they can not guarantee the delivery of your order as you’ve specified that it was safe to leave unattended.

Question 5

I received an incorrect order. What do I do?

Accepted Answer

If you’ve received an incorrect or incomplete order please get in touch with them. If you’d like to double-check your order before contacting them, they recommend logging into your account to view your order details.

Question 6

What do I do if I change my mind on personalised products?

Accepted Answer

Unfortunately, once your order is moved to their printing system, which can sometimes happen within a few hours of placing your order, they cannot change the details or cancel any part of your order. If you do notice something wrong after you’ve placed your order, please get in touch immediately and let them know. Where possible they’ll happily alter your order, however, if it’s already been moved to the “in print” status in their system they will have to charge an additional fee to reprint it.

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Bright Star Kids Coupon & Promo Codes April 2021

Latest Bright Star Kids Australia Promo, Discount and Coupon Codes for April 2021

Verified Bright Star Kids: $1 Label Kits Sale Buy 1 Get 1 at Bright Star Kids

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