Question 1

What is the payment method?

Accepted Answer

Brosa Furniture accepts Mastercard, VISA,  Go Mastercards, and Gem Visas.

Question 2

How can I track my order?

Accepted Answer

On the day of purchase, you will receive a confirmation email with a tracking link which shows you the progress of your order.
You can also check on your order by logging into your Brosa Furniture account.

Question 3

How can I request a return?

Accepted Answer

To kickstart a return request, all you need to do is fill out their return form and their team will be in touch with you within 48 business hours to advise the next steps.
To view click their return & refund policy.

Question 4

What happens if my item is damaged or missing parts when it arrives?

Accepted Answer

Brosa Furniture strive to deliver the best product quality possible. If this didn’t work out in your case, please contact them and they will do their best to resolve the issue as soon as they can.
In any case - please keep the original packaging of the item for the case that a return is necessary.
Submit the details about your issue.
If you are requesting parts, please refer to the parts mentioned in the assembly guide.
If an item is damaged, please attach images of the damage or fault in question. In some cases (e. g. when an item seems to be mislabelled), they also need photos of the packaging.
The more specific your request is, the faster they can solve the problem.

Question 5

Do I need to be home to receive the delivery?

Accepted Answer

Small items might be dropped at a safe spot on your property if you’re not at home at the time of delivery.
Furniture deliveries usually require a signature of the receiver. Please contact their Customer Experience Team in case you wish to give an Authority to Leave for the courier. They will provide you with the correct form that you will need to fill out and sign.

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