Question 1

What is the payment method?

Accepted Answer

Canon accepts MasterCard, VISA, American Express, and PayPal.

Question 2

How can I track my order?

Accepted Answer

Canon knows how excited you are to receive your new purchase. If at any time you would like to confirm the status of your order or any of the delivery details, such as estimated delivery dates You can simply log into your MyCanon account to view the most up-to-date status of your order. Click “View Order” on the order you wish to track, You will then be able to use the “Track your order” link to view the postal status with Australia Post You will also receive a package tracking number which you can use on the Australia Post website to check on the location of your order.

Question 3

What time will my order be delivered?

Accepted Answer

Deliveries begin at 7 am every business day and end at 5 pm.

Question 4

What happens if my delivery goes missing or damaged?

Accepted Answer

If you experience any problems with your delivery, please contact them immediately so that they can investigate and resolve this matter with you promptly.

Question 5

What is your returns policy?

Accepted Answer

Please select your purchases carefully, as they do not provide ‘change of mind’ returns after 14 Days of delivery. Please refer to 14 Days Peace of mind Terms and Conditions. If you believe a product acquired from the Canon Store is defective, you may have a right of return and/or other remedies under either their voluntary warranty (please refer to the Warranty Card which will be supplied with your product) and/or the Consumer Guarantees provisions of the Australian Consumer Law.

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