Question 1

What is the payment method?

Accepted Answer

Castlery accepts Mastercard, VISA, American Express, and PayPal.

Question 2

How do I track my order?

Accepted Answer

After your order has left their local warehouse, you will receive an email notification. Depending on the type of delivery assigned to your order, you will either be provided tracking info or be contacted to confirm a scheduled delivery date.
If you have any concerns about your delivery, please contact them.

Question 3

Can I place an order over the phone?

Accepted Answer

Castlery’s customer support team are more than happy to assist you to place an order over the phone.
You can find their direct phone number on their contact page.

Question 4

How will my order be delivered?

Accepted Answer

Castlery work with their delivery partners to make sure your delivery is professionally handled. Your furniture will be safely packed and in good hands. You will be notified when your shipment has left the warehouse and depending on the type of delivery assigned to your order, you will either be provided tracking info or be contacted to confirm a scheduled delivery date. Please note that unpacking, assembly or rubbish removal are currently not part of their delivery services.

Question 5

What if I am not at the delivery address when my order arrives?

Accepted Answer

Castlery’s delivery partner may reschedule the delivery if you are not present to receive the items even after confirming the delivery dates. For rescheduling of delivery after agreed delivery, there may be a re-delivery charge applied.

Question 6

Can I cancel an order if I change my mind?

Accepted Answer

If you wish to cancel or change your order after completing the transaction, please notify us before items are dispatched from their local warehouse and there will be no additional charges incurred.
Please contact them to process this request. All refunds will take 14 days to process.
To cancel item under a special promotion, Castlery will evaluate the validity of such promotion and will restore to its original price if required. Please note that change of order will not apply to items marked as “Final Sale”, “Display Item”, “customised Order” & all leather products.

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Castlery Coupon & Promo Codes April 2021

Latest Castlery Australia Promo, Discount and Coupon Codes for April 2021

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