What is the payment method?
Crossroads accepts MasterCard, VISA, American Express, PayPal, and Afterpay.
How do I order online?
To order from the Crossroads website, just click on the item you want to buy, select the size and colour you’re after, and click “Add to My Bag”. You can continue adding items to your bag and when done, click on “My Bag” in the top right hand corner to check out. You will need your credit card (Visa, Mastercard or Amex) details or a Paypal account to finalise your order, as well as your delivery address.
Where does Crossroads ship to?
Crossroads ships to Australia and New Zealand.
How long will it take for my order to arrive ?
Australian orders should be delivered within 7-14 business days. New Zealand orders should be delivered within 21 business days. On rare occasions the customs agency may choose to delay individual shipments as a random security measure. If your order has not arrived within the above time frames, have a read of their Delivery Policy or contact their Customer Care team. Please make sure you indicate any special delivery instructions in the space provided on the delivery page at checkout.
How do I return I instore purchase?
If you have purchased your item(s) in one of their stores, you will need to return it a store within 30 days. Unfortunately they are unable to accept store returns by post. Sale items purchased instore are exchange only within 7 days.
Can I exchange an online purchase?
Online exchanges can only be processed instore within 30 days of purchase. The garments must be unworn and in its original condition with tags still attached, along with your original sales receipt or invoice.
What if my purchase is faulty or damaged?
If the product is faulty, it should be returned to the crossroads store at which it was purchased from or any other crossroads store along with proof of purchase. Please note that only defects appearing within 6 months of the date of purchase are covered by crossroads defect warranty with your choice of a refund, exchange or credit note.