What is the payment method?
Crumpler accepts Mastercard, VISA, American Express, PayPal, Afterpay, Apple Pay, and Google Pay.
I have made an error while placing the order. What do I do?
If you have made an error with your shipping address, please contact them immediately with your order number and updated address, as they may be able to correct this at their warehouse before your order is shipped.
If your order is confirmed and its status displays as ‘Complete’, they are unable to make changes to it. They also are generally not able to make changes to the shipping address after 11:30 am, but they will do what they can to help.
Once you receive your order, you may return any items through their Returns & Exchanges process.
Can you repair my product?
If the damage falls under their world-famous Crumpler Warranty, then yes, absolutely. They’ll even wear the repair cost. If not, and you can’t live without your loved one, contact them using the contact form online along with your details and a description of the problem, and they’ll do their best. No promises, because not all damage can feasibly be repaired. Once they’ve done an assessment, they’ll advise you if your bag is repairable, and the cost involved.
What is not covered?
Crumpler guarantee does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The guarantee also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. The Crumpler Leather Goods Range comes with a 4-year guarantee with proof of purchase. It does not cover any Crumpler products purchased in Europe, South Africa or South America.
How do you measure your bags?
Crumpler does their best to ensure that what you see is as close as possible to the true colour. But, unless your computer monitor is calibrated identically to the systems used by their photographers, designers and web people, there may be slight variations.
If it’s a concern for you, go into a Crumpler Store. If that’s out of the question, email or phone them.