Question 1

What is the payment method?

Accepted Answer

Decathlon accepts MasterCard, Cash, VISA, AMEX, and Afterpay.

Question 2

Where do you deliver?

Accepted Answer

Products are delivered to the delivery address provided by You in your order, exclusively in mainland Australia and New Zeland.

Question 3

I would like to add something to my order, how can I do so?

Accepted Answer

Unfortunately, once the order has been placed the payment has been finalised and they cannot add anything else to the order.
That being said, they’ll do their absolute best to help! If the order hasn’t already left them you’re welcome to place a new order and let them know the order numbers of the orders that need to ship together. They’ll refund the shipping costs of your second order and ship the orders together. If the order has left them, unfortunately, it is out of their hands.

Question 4

What is your Returns and Exchanges policy?

Accepted Answer

Exclusively for Decathlon Members, for purchase within Australia, they allow up to 365 days to return your items in the 2 following cases:
Unwanted goods: unused and in their original packaging with tags
When returning unwanted goods you can choose to be refunded or to exchange. Please note they do not exchange or refund perishable goods such as food or drinks, personalised items and personal safety equipment (such as helmets, ropes, carabiners, screws… non-exhaustive list of products).
If the product in use is not satisfactory for the intended sport practice
Please note that they will not accept - products that are deemed to be damaged on purpose or not properly maintained.
- products used outside of their intended means
- products subject to normal wear and tear
- perishable goods such as food and drink and personalised items (such as printed clothing or personalised items) or personal safety equipment (such as helmets, ropes, carabiners, screws, mouthguards… non-exhaustive list of products)

Question 5

When will I receive a refund if I exercise this right?

Accepted Answer

If you follow the returns procedure described above, You will be refunded within 5 business days of the date of receipt of the returned items by Decathlon. You will be refunded directly to the account connected to your bank or credit card.

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