Question 1

When will I receive my first issue?

Accepted Answer

As a general rule, allow between 8-12 weeks for your first issue to commence. This time frame is an industry-standard. In general, you can expect titles that are published more frequently to arrive quicker than titles published quarterly, for example. Also keep in mind that some magazine publishers pre-print mailing labels in advance in order to save money on printing costs, and in some cases, this can delay the arrival of your first issue. If for some reason you have been waiting over 12 weeks for your first issue, simply contact them and they’ll look into your order right away.

Question 2

What is your refund policy?

Accepted Answer

If you are not completely satisfied with your digital subscription they will refund you only for any unopened issues. Single copy purchases will only be refunded only in the event that you are unable to download.

Question 3

Do you price match?

Accepted Answer

Yes, they will price-match any authorized competitor pricing or their own pricing within 30 days of your order date. Please provide them with the URL of where they can find the offer you’re requesting to match.

Question 4

What is your policy on refunds and order cancellations?

Accepted Answer

Their first priority is ensuring all of our customers have a positive experience with them. If you are not satisfied with your subscription(s) for any reason within 6 months of purchase, you may contact customer service to cancel your subscription(s). A pro-rated refund, if eligible, will be issued for undelivered issues. No refunds will be issued for orders that have received a cashback, rebate, reward, or virtual currency.

Question 5

Can I send a subscription as a gift?

Accepted Answer

At this time, they do not support gifting digital subscriptions to email addresses other than the billing email, however, it is something they are working on and will support soon.

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