What is the payment method?
Face the Future accepts VISA, Mastercard, Sage Pay, and PayPal.
When do you dispatch Orders?
Worldwide orders can take from 3 - 25 working days to be delivered, depending on the country and location that the order is being dispatched to.
What if damages/shortages/incorrect products?
Please inspect goods fully on receipt. Any damages/shortages/incorrect products must be reported to Face the Future in writing at firstname.lastname@example.org within 24 hours from receipt of goods, with full details of the issue, along with photographs of all packaging and contents.
If a return/refund/replacement/exchange is required, Face the Future will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.
Face the Future cannot accept responsibility for damages/shortages/incorrect products reported after the stated 24 hour period.
Can I return an item?
They understand that on occasion you may need to return an item. Due to the nature of the products they sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not affect your statutory rights).