Question 1

What payment methods are available?

Accepted Answer

{brad} accepts all the major Visa credit/debit cards:
MasterCard credit / debit
American Express
Discover
JCB
Maestro
CUP / China Paysafecard
Carte Bancaire
PayPal

Question 2

How long does it take to delete an account?

Accepted Answer

They aim to complete the deletion process within a month of submission of the request, or if they need to verify your identity, within a month from completed verification. Once they start the account deletion process, it is impossible to recover the account so please be completely sure you want to delete your account before proceeding. If you change your mind after confirming your deletion request, respond to the ticket as quickly as possible, they cannot guarantee that you will save the account, but they will try.

Question 3

When is my payment taken?

Accepted Answer

When you buy a yet to be released game from GMG, this is a pre-purchase rather than pre-order. The payment is taken at the time the order is placed with Green Man Gaming. Key(s) for your pre-purchased game will be released and sent to you via email and appear in your account closer to the release date of the game. Please send in a support request if you are still in need of assistance.

Question 4

What is the refund policy?

Accepted Answer

If you reside in the European Union and you purchase a Product the Consumer Protection (Distance Selling) Regulations 2000 may apply, and you may have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the “Cooling Off Period”). You will lose your right of withdrawal if you start downloading your product, or if the performance of their services has begun (such as if the Product activation key has been disclosed to you), before the end of the Cooling Off Period. Please note that if you purchase services from them, the performance of their services will begin immediately after you have received their purchase confirmation email. To withdraw from your purchase within the Cooling Off Period, please contact Customer Service. If you withdraw from your purchase within the Cooling Off Period, they will provide you with a refund for your purchase.

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