Question 1

When will my card be charged?

Accepted Answer

Upon confirmation of your reservation, we authorize your card for the estimated cost of your ride. This is not a “true” charge and usually shows up in the pending charges section of your credit card statement.
GroundLink does not hold any payment for an upcoming ride until 5 days prior to scheduled pick-up unless the scheduled ride occurs within 5 days of the booking date.
Once your ride is completed, the credit or debit card you provided will be charged for the actual costs incurred for the ride. A final receipt will be emailed to you within 48 hours of your completed ride.

Question 2

What is demand-based pricing?

Accepted Answer

In an effort to increase the amount of supply available during inclement weather, certain peak travel times and local events, GroundLink has instituted demand-based pricing in order to maximize the chance that there will be a car available for you when you need one. During times of high demand, they will increase prices in order to secure the best, most reliable transportation for you.

Question 3

What is my Ride Policy?

Accepted Answer

In your profile, alongside your corporate account, you will see “Ride Policy.” Your ride policy specifies the car classes you can book under the account. Your program coordinator set this ride policy at each account level.

Question 4

What is GroundLink’s ride cancellation policy?

Accepted Answer

They know plans can change, so they’ve designed an industry-leading cancellation policy that’s flexible for their customers and supports their drivers. They won’t charge cancellation fees (and any applicable ride-related expenses) if you cancel before the times outlined on their cancellation policy page. Since their policy varies by pick-up location and vehicle type, please visit their Cancellation Policy page for more information.

Question 5

Who are assigned Travel Arrangers?

Accepted Answer

On a corporate account, travel arrangers and passengers may assign themselves directly to passengers so that they can book, edit, manage and view ride activity for that passenger. This is especially handy if you have a travel arranger that generally books rides for you or does your monthly expenses. Any time a travel arranger is assigned to you, you will receive an email alert.

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