What is the payment method?
Hofmann accepts Visa or Mastercard.
What should I do? When do I receive my defective order?
Hofmann has a 100% guarantee by which they are committed to solving any incident that has occurred.
If you are not satisfied with your order due to the existence of any defect, they would be grateful if you would contact their customer service team via email indicating the reference number of your order and sending a photo of the product as evidence/proof for speed up the resolution of your request and help them understand what has gone wrong. Important Note It is possible that if you send them many photos in a single email, they will be returned to you and they will not be able to see them. They advise you not to upload too many photos in a single email. Remember that the attached image must be in .jpeg or .jpg format and be less than 500 kb.
Can I Change The Delivery Address After The File Is Sent?
Remember that if your order has already been packed it will not be possible to change the shipping address.
To check the status of your order, go to the ” My orders ” section in your Hofmann account.
In case your order is in production, contact their Customer Service, to see if they are still in time to help you.
At what age I can register on the Hofmann website?
Access and registration on the WEBSITE are exclusively aimed at people over FOURTEEN (14) years old. Any registration of a USER under FOURTEEN (14) years old detected by the Company will be canceled and/or suspended automatically and without prior notice fromHofmann.
How do I request an invoice?
If you want an invoice for your order placed online, directly from the web:
• access your Hofmann account and visit the ” My orders ” section.
• next to each product you will see a link “See the invoice”. By clicking on it you will see your invoice and, if you wish, you will have the possibility to print it.