Question 1

Where is my order?

Accepted Answer

If your order has not arrived by the estimated delivery date they’re here to help. Before contacting them it’s worth checking a few things first. Check the tracking link they sent in your despatch email to view up to date tracking information. Sign in to your account to check they have the correct delivery information for your order and that all of your contact details are up to date. Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check-in any safe areas the driver may have left your parcel, such as in a porch or garden shed. If you still can’t find your parcel contact their Customer Service team quoting your order number.

Question 2

Can I cancel my order?

Accepted Answer

They’re pretty quick at picking and packing your order, therefore they’re not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.

Question 3

Can I change the size/colour of the item I’ve ordered?

Accepted Answer

Once an order’s been placed they unable to add or change or amend any products from your order.

Question 4

Can I change the delivery address?

Accepted Answer

Once an order’s been completed they unable to change your delivery address.

Question 5

Can I track my order?

Accepted Answer

All their home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively, you can log in to your account and view the tracking in your order history. When they send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.

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