What is the payment method?
LightInThebox Mastercard, VISA, Amex, Discover, Diners Club, JCB, Maestro and PayPal.
How can I cancel my order?
Most of LightInThebox products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.
When will I receive my order?
All of LightInThebox items require processing time before they ship. Processing time for most items is displayed on the item’s product detail page. Shipping time varies based on the shipping method you chose at checkout. Once your items have shipped, they’ll send you an email confirming shipment and include all relevant tracking information they can provide.
What if an item was lost or damaged during shipping?
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact LightInThebox saying you rejected the package (see above), and LightInTheBox will then ship you a new item immediately.
How long will it take to get a refund?
In most cases, LightInThebox will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
It will take 7-45 days for your credit card company to process the refund and credit your account.
If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.