What is the payment method?
LivingStyles accepts Mastercard, VISA, PayPal, Afterpay, and Zip.
How do I track the status of my order?
Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24-48 hours to update accurately. Alternatively, you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.
I’m missing item(s) from my order or wrong item(s) received.
Since some items are shipped directly from the manufacturer and others are shipped to their warehouse first for repackaging, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may have shipped separately by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages. If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, or wrong item(s) received please Contact them and they will organize to make another shipment or swap the item for you.
Will I be charged shipping charge for returned items?
Please note that for all eligible returns they’ll refund the purchase price, less two delivery fees (to cover the outward and inbound delivery costs). Some of their products are offered with free delivery. Please be aware that if you return one of these free-delivery products their actual delivery costs (both outbound and inbound) will be deducted from your refund. A pick-up fee may also be charged for a large and bulky item(s).
Can I cancel or change the orders?
You could change or cancel your order at any time before it is sent to LivingStyles or supplier’s warehouse for dispatch. As part of their delivery guarantee, in some cases, if the order is approved promptly and the item is a very popular item, this may be as short a time frame as a few hours. Once your order has been sent to their warehouse for dispatch, they are not able to change or cancel it, so please double check your selection before finalising your order. If you want to change or cancel your order after submitting it, they suggest you contact them and their customer service will try their best to cope with your request and advises the status of order and returns. Please refer to their Return Policy for further details.