Question 1

What is the payment method?

Accepted Answer

Look Fabulous Forever accepts VISA, Mastercard, American Express, and PayPal.

Question 2

Where do you deliver?

Accepted Answer

Look Fabulous Forever deliver worldwide.

Question 3

Are your products tested on animals?

Accepted Answer

None of their products has been tested on animals. They have the Leaping Bunny logo on their site to show they are cruelty-free.

Question 4

What is the return policy?

Accepted Answer

Look Fabulous Forever hope that you are delighted with your order. Look Fabulous Forever realise that choosing makeup online may be challenging. However, they try to make it as easy as they can by showing you the products on real women in the gallery, also in their video tutorials and by offering advice and guidance on choosing colours.
Returning Single Items: If for any reason you are not entirely satisfied, you may return any item for a full refund or exchange within 30 days from the date on your order. However, they cannot accept returned goods that they reasonably believe to have been used for any period of time. In such circumstances, they will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of their notification.
If you choose to order a replacement item which is the same price as the item you originally ordered, then they will send you your replacement item without any additional delivery cost. If you choose to order a replacement item which is a different price to the item you originally ordered, they will contact you to confirm that your order has been refunded and to arrange payment for the replacement product.
Returning Collections: Please note if your order was a Collection and you were satisfied with some but not all of the items, you need only return those items that you were not satisfied with.
Returns will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

Question 5

What is the refund policy?

Accepted Answer

If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to them according to their returns policy within 30 working days of the order date. Look Fabulous Forever will also refund the cost of the return postage when it is sent by standard postal service. Courier charges, special delivery or recorded delivery costs will not be refunded.
Refunds will only be made against the original credit/debit/gift card used.
If you cancel your order but do not return such goods to them within 30 working days, they shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to them, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

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