Question 1

What payment methods do you accept?

Accepted Answer

Movavi accepts the following methods:
*Visa / Mastercard
*PayPal
*WebMoney
*Bank transfer
Once the payment is complete, you will receive an email with an activation key, which you must enter in the appropriate field in the trial version of the program.

Question 2

I did not receive the activation key after purchasing the program. What should I do?

Accepted Answer

The average time to deliver an email with an activation key is 15 minutes. If you have not received the email within this time frame, check your spam folder: it may be there. If not, contact their support team.

Question 3

How long will it take to get a response from the support team?

Accepted Answer

Usually, their technical support will reply within 3 working days. If your question is very urgent, try searching for an answer in their knowledge base first.
Visit the Knowledge Base.

Question 4

How can I get the free trial version of the software?

Accepted Answer

*To try Movavi software you can download the trial version of the program from the site.
*You can work in the trial version for the next 7 days after program installing.
*Please note that the watermark is added to the video when it’s converted or edited in the Movavi software.

Question 5

Your software does not do what I need, I would like my payment refunded?

Accepted Answer

If you would like your payment to be refunded, please check their refund policy page.
But before requesting a refund, please consider contacting their Support Team and describe your problem.
If you would like to cancel your subscription on their partner’s services Videoblocks, Storyblocks or Audioblocks, please contact the corresponding service as they do not have access to the company’s subscriptions.
* If you have happened to forget to cancel your subscription and were charged, please contact them as soon as possible.
In case you purchased the program offered in one of their newsletters, please use the support address stated in the newsletter for the request to be handled at its fastest.
* If the purchase was made through their partner’s store, please contact the seller instantly as the refund conditions of their distributors may vary.
They believe that every problem has a solution and they will be glad to fix your problems.

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