Question 1

What is NordPass?

Accepted Answer

NordPass is a password manager designed by NordVPN cybersecurity experts. They useNordPass zero-knowledge architecture to ensure the security of your important credentials. With NordPass you can effortlessly save and edit your passwords, automatically fill forms and enjoy a hassle-free life.

Question 2

Does NordPass save passwords on their servers?

Accepted Answer

Their service is backed by zero-knowledge architecture, meaning that your data is encrypted and decrypted at your device level. All data that you store in your vault is already encrypted, and only you know the details. Your master password, encryption, and decryption keys never reach their servers. And this is a key reason why they do not provide an automated master password recovery via email. If you need more information about your master password recovery, check the question: What happens if I forgot my NordPass Master Password.

Question 3

What payment methods do you accept?

Accepted Answer

You can purchase NordPass service with any of these payment methods:
*Credit Cards
*AmazonPay
*Sofort
*iDeal
*AliPay
* Crypto Currencies
Also, if you are using a mobile device, you can order a subscription via Google Play Store or Apple App Store.
For more information, you can always visit their order page and start following the steps needed to make a payment for the subscription - the available payment methods will be listed there.

Question 4

What is your money-back policy?

Accepted Answer

They have a 30-day money-back guarantee policy for accounts in good standing.
Since they seek your full satisfaction with their services, they may ask what issues you’ve encountered and what is the reason that you would like to receive a refund.
To receive a refund, please contact their Customer Success team.

Question 5

How to purchase a NordPass subscription?

Accepted Answer

To purchase NordPass subscription, go to their website order page and fill in the necessary information in the steps provided.
You can also select the Plans tab at the top menu and click on the Premium plans on their website.
You will be taken to their pricing page where you will find all the available deals. Select the one which fits your needs the most, and follow the further steps to input all the information needed to complete your purchase.
If you have any questions about the subscriptions, feel free to contact their Customer Success team.

Question 6

How to cancel a subscription?

Accepted Answer

For subscriptions made through the Play Store, please check their article about subscription cancellation.
For subscriptions made through the App Store, please check their article about iTunes subscription cancellation.
If you wish to cancel your recurring payment subscription, you can do that via your Nord Account!
*Just log in to your account and you will see all the information about your subscriptions. Just click on the View Details button:
*And disable the Auto-Renew feature:
*If you need any assistance on canceling a recurring subscription, contact their Customer Success team.

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