Question 1

How do I pay?

Accepted Answer

You can easily pay for your orders online using most common credit and debit cards such as VISA and Mastercard.
Customers in Germany, the Netherlands, Belgium, France, Denmark, Sweden and Norway, and other select countries may also be offered to pay via PayPal, bank transfer, or a local payment platform.
Please be aware that if you’re not paying online using your VISA or Mastercard, it takes a bit longer for them to receive the payment which is why your purchase won’t be available straight away.

Question 2

Will I get my money back if I am not happy?

Accepted Answer

They are confident that their services and products will surpass your expectations which is why they offer a 15-day money-back guarantee to all their customers. So, if you’re not happy or unsatisfied with what they deliver, you can request a refund. Their refund policy starts from the day you place your order through their website and is available to all their customers regardless of the reason for cancellation.
If you have made multiple purchases on their site, they will provide a full refund for the first canceled order.
Please note that you’ll be liable for the domain cost for any additional orders.

Question 3

What language does your support speak?

Accepted Answer

Their English-speaking customer service support team is available to offer assistance and guidance through their online chat 24 hours a day all year round.
They also offer support in Danish, Dutch, French, German, and Swedish during office hours.

Question 4

How stable are your systems?

Accepted Answer

Although their plans are highly affordable, they don’t compromise on technical quality and capacity. Their systems run in a private server facility based at Interxion in Denmark. It’s got multiple power circuits, battery backup, diesel generators, and a top-notch VESDA (Very Early Smoke Detection Alarm) smoke alarm system.

Question 5

Is it safe to pay with a credit card over the Internet with you?

Accepted Answer

Yes, it’s super safe to use your credit card online with one.com. They process all payments via a secure 128bit encrypted connection.
They do offer to store payment details in some countries so that their customers can manage their payment details in the control panel. However, be assured that this information is kept secure and protected from hackers and other unwanted attention.

Question 6

What products does one.com offer?

Accepted Answer

One.com offers one-stop solution website plans with varying performance levels. They have designed their website plans with their customers’ needs in mind. Whether you’re looking to start your blog or hobby site, or are an established business looking to get online with your domain and email address, they’ll have a suitable and affordable plan for you.
All their website plans include:
*Your domain
*Professional email address
*Hosting
*Easy-to-use Website Builder
The higher performance plans also include:
*1-click WordPress
*Advanced security tools
*Free marketing tools
They also offer an e-Commerce solution to businesses wishing to sell online. Install their Online Shop in a few simple steps and get your store up and running in no time.
Be productive and efficient wherever you are with their Microsoft Office 365 Plus products. Word, Excel, Powerpoint, Outlook. Access your cloud files from any device.

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