What is the payment method?
Soho Skincare accepts Mastercard, VISA, and PayPal.
How do I track my order?
All orders sent from Soho Skincare are assigned a tracking number.
Once your order has been processed, you will receive an email notifying you of when your order will be dispatched, what method of delivery will be used, and the tracking number. Once an order is in transit, our customers assume the responsibility to track their parcel by entering their tracking number via AusPosts eParcel portal, AusPost Regular and AusPost Express parcels. Should you experience any issues please feel free to contact them and they will make it their every effort to help track your parcel.
What happens if my item gets lost in the post?
All purchases are insured against getting damaged or lost in transit to a purchase value of $1000.
Items lost in transit: This process can take time, so your patience is appreciated. Once Australia Post confirms that your delivery has been lost in transit, they will immediately provide a full refund or resend your purchase, whichever option you choose.
Does Soho Skincare have a refund/replacement policy?
Yes. For your peace of mind, they allow for refunds and replacement in a number of circumstances. Please see their Returns Policy
What is the returns policy?
Soho Skincare offer a 90 Day Returns Policy. Please contact them within 90 days of your order date if you wish to exchange or refund any item that you have purchased from them.
I have received a faulty item. What do I do?
If you discover your product/s is faulty, please contact Soho Skincare immediately.
Soho Skincare request that you send them photographs of the damaged product/s. They then request the faulty product/s be returned using a prepaid return postage label which they will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.
Once the product/s has been received by Soho Skincare and confirm the product is faulty, they will then replace damaged item/s, sending via Express Post at no additional cost to you. Please note, if your item is found without fault, they can resend the product back to you at a cost of $19.95 postage and handling, or they can hold in-store until placement of your next order.
If the item is no longer available, they will then arrange a refund via your original payment method.