What is the payment method?
Springer accepts MasterCard, Visa, American Express and PayPal.
I can’t find my eBook?
Your ebookshelf is located under your account information’s. If you can’t find your eBook there, please send your order confirmation or invoice to customerservice@springer.com and their Customer Service Team will load the eBook to your ebookshelf. If you don’t have the order confirmation or invoice, please send your order number, eISBN, date, your name and active eMail address to their Customer Service Team and they will retrieve your order.
I can’t find my Topic Collection?
You can find your Topic Collection in your ebookshelf. Your ebookshelf is located in the top right-hand corner under your name. If you are not passed through to your eBookshelf, please send your order confirmation or invoice to customerservice@springer.com. If you don’t have the order confirmation or invoice, please send your order number, eISBN, date, your name and active eMail address to their Customer Service Team and they will retrieve your order.
What is the return policy?
Springer accepts print book return within two months of the invoice date. Here you can find the returns address as well as all necessary information regarding the return policy.