Question 1

What is the payment method?

Accepted Answer

The Beauty Chef accepts Mastercard, VISA, AmericanExpress, PayPal, and Afterpay.

Question 2

Where Are Your Products Manufactured?

Accepted Answer

All The Beauty Chef products are proudly manufactured in Australia.

Question 3

What if I change my mind about my purchase?

Accepted Answer

If you change your mind about your purchase, they will accept returns and exchanges for unused, sealed products that are in a re-saleable condition. As their products are ingestible, they are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the Australian Consumer Law). Please email your request to return your product and they will send an address for you to send your unopened products to them. They must receive the returned product(s) within 30 days of your order together with a copy of your sales invoice/order confirmation. Please note that shipping a return is at your own cost and they are unable to refund your original order’s shipping cost.

Question 4

What is the returns policy?

Accepted Answer

Once the item has been received, inspected and approved, they will exchange the product or issue a refund for the purchase amount, in the same manner, the original order was paid. They will also refund the postage cost of returning the item to them. However, if the problem with the product was a major failure, you can choose whether to receive a refund or a replacement or ask for compensation for any drop in the value of the product.

Question 5

Can I Return Products Purchased Somewhere Other thanThe Beauty Chef.com?

Accepted Answer

They are unable to accept returns or exchanges for products other than those purchased directly from them at The Beauty Chef.com unless the product is not of acceptable quality and/or the product does not match the description they provide (for example on its label or packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.
If the product fails to meet a statutory guarantee referred to above, please contact them and they will provide you with a remedy. Otherwise, if you purchased your Beauty Chef products from a department store, speciality retailer, other online store or elsewhere, please process your return with the original company of purchase in line with that store’s return policy.

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