Question 1

What is the payment method?

Accepted Answer

ThePharmacy accepts Mastercard, VISA, PayPal, and bankwest.

Question 2

How can I track my order?

Accepted Answer

When your item is posted you will receive a tracking number, so you can track your item all the way to your door.
As a preventative measure, they will also track your items to ensure they are received in a timely manner. If they notice the delivery is taking longer than usual they will contact you and the shipping provider to ensure delivery is completed as soon as possible.

Question 3

What happens if I am not home during delivery?

Accepted Answer

Depending on the delivery provider, they will attempt delivery again or a calling card will be left and the package will be available for pick up from your local post office or courier depot.
If you do not receive your order in a timely manner, please check the parcel tracking from within your account page on ThePharmacy website. In some cases, if the delivery driver has attempted delivery and a notification card has been misplaced or not left, this can be a cause for abnormal delays. If this has happened please pick up your item as soon as possible and let them know that this has happened. They will lodge a complaint with the delivery provider and ensure that the driver is brought into line with proper delivery procedures.
If the package is unable to be delivered or you are unable to pick up your item, your parcel will be sent back to ThePharmacy. In this case, they will endeavour to contact you, so they can resend your items. Please note a new shipping charge will have to be paid by the customer for them to send your item again.

Question 4

I received a damaged product. What do I do?

Accepted Answer

All claims for damage must be made within 48 hours of the time of delivery. Please open your package and ensure all items are in good order. Claims after 48 hours will not be honoured because they cannot be sure damaged was not incurred after this period.
If the product is damaged please open a RMA request from your account page or Click Here to go to the returns page. Please explain in detail how the item is damaged and they will be in contact with your promptly to discuss the best way to help. If possible attaching pictures of the damage to your support ticket will greatly speed up the claims process.
If they determine the product is damaged or broken from the manufacturer they will organise for the item to be repaired or a replacement item to be sent. If the item was damaged during transport they will first check if shipping insurance was purchased, if so they will organise for a repair or replacement. If no shipping insurance has been taken, they will help you determine if any assistance is available, they strongly suggest shipping insurance is taken to ensure a risk-free delivery.

Question 5

Do you want it faster?

Accepted Answer

ThePharmacy also offer express shipping. They partner with the best shipping providers to get your product to you as fast as possible. When you checkout, express shipping options will be offered to you that is appropriate for your location.

ThePharmacy Coupon & Promo Codes April 2021

Latest ThePharmacy Australia Promo, Discount and Coupon Codes for April 2021

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